Happy New Year, readers! I apologize for the lack of updates, but it's been crazy busy with the holidays. Let's start off 2012 with an infographic compliments of FlightStats.com on where the various airlines ranked across several key categories.

The interesting highlights:
- Southwest, the only airline where "Bags Fly Free" was 2nd to last in baggage handling, but also ranked the best with the lowest percentage of customer complaints.
- jetBlue had the most delays and lowest percentage of on-time arrivals.
- United didn't do so well in with customer complaints and bumping passengers - no doubt the high number of frequent flyers affecting the later
- American had the most cancellations, lost the most bags, and ranked the worst overall - part of this due to their aging fleet
Here's hoping you have a wonderful start to the 2012 new year!
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