Courtesy of the Economist, J.D Powers has surveyed more than 12,000 passengers who took round-trip flights last year (2009) to develop its North America Airport Satisfaction Study.
The Economist notes:
The top-ranked airports in the large, medium and small segments were, respectively, Detroit Metropolitan Wayne County, Kansas City and Indianapolis. Overall, though, the company found that satisfaction with airports was "considerably" lower than in other travel segments such as hotels and rental cars. That’s largely because the essentials—prompt baggage delivery, good seating and clear signs—are not being consistently met in spite of technological improvements in many areas including Wi-Fi, parking-lot management and online check-in.
That's not surprising since we are truly a captive audience.
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