More Than Points

I came across an interesting article on the My Travel Rights website which explains your rights should your flight be delayed or canceled. Here’s a clear explanation of Rule 240:

Before airline deregulation in 1978, Rule 240 was literally a federal requirement. Nowadays, it’s a term describing what individual airlines will do for late or stranded passengers. In fact, the major airlines have filed “conditions of carriage” with the U.S. Department of Transporatation (DOT) guaranteeing their respective Rule 240s.

Here’s how you can protect your rights:

• Always carry a printed copy of your airline’s Rule 240

  Visit the website for links to various airline policies related to this rule and others

• Read Rule 240 carefully before you use it

  For example, Rule 240s generally apply only to delays that are absolutely the airline’s fault, such as mechanical delays. They do not apply to what the airlines call “force majeure” events: weather, strikes, “acts of God,” or other occurrences that the airlines say they cannot control.

• Be polite but very firm about your rights under Rule 240

  You’ll win most battles at ticket counters when you say the phrase “Rule 240” and show the agent your printed copy of the airline’s policies. However, don’t hesitate to keep going up the chain to supervisors if you’re not satisfied. Sometimes, airlines will even go beyond Rule 240 requirements in the name of customer service.

Knowledge can sometimes be a life saver.