More Than Points

Delta Airlines recently posted a blog article outlining their new baggage tracking technology. Here’s an update of their new changes in their words:

1. Proactive notifications if your bag doesn’t travel with you. All you have to do is sign up for Last Minute Updates on delta.com or subscribe to have your contact info included in your reservation. We will text or email you if your bags don’t travel with you.
2. Checked baggage tracking on delta.com. Now every checked bag has visibility if you wish to track its journey. For example, you’ll be able to see that your bags have been loaded off an aircraft.
3. Self-service baggage kiosks in 18 of our busiest airports by year’s end. These look just like our check-in kiosks but they are near our airport baggage service offices and bag carrousels. You can use the kiosk to view a bag’s status, check which carousel bags will arrive on and file a delayed bag claim if necessary.
4. All-online delayed bag claim process. Goodbye paper-based manual process. Hello easier, faster online process directly at delta.com!
5. Rebates for bags delayed beyond 12 hours. For the rare occurrence when a bag is delayed more than 12 hours, you can apply on delta.com for a transportation credit voucher rebate for $25 for one bag or $50 for two bags.

Kodus to Delta Airlines for proactively addressing one of the biggest frustrations of flying.