Having done my fair share of call center analysis, not being able to communicate and find a resolution for a problem can be a very frustrating experience, especially if it takes longer than it should.
That said, customer service costs money based on length of handled calls (calls handled by humans) and number of calls (calls connected to a human). So use this website, http://www.gethuman.com/us/, wisely. You may end up kicking up prices for everyone, including yourself.
Keep in mind that getting to a human does not guarantee a good customer experience (do a Google search on lawsuits AOL). In fact, the difference between United Premier Executive customer service and the average United customer service is being connected to a person who’s first language is English versus one who lives in another country.
Food for thought.
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