More Than Points

My fellow frequent fliers recently engaged in a long thread on the best ways to get compensated on United for non-weather-related delays and cancellations.

Here’s the summary:

• For United, their customer service phone lines appear to be better than any other channel for communicating problems; Delta appeared more responsive through their email channels
• Some folks have had better success with United Customer Care through the on-line channel since they have issues getting through on the phone even with status
  
• United typically provides 3 choices for compensation: A $200 e-certificate, 20% off a worldwide economy-class ticket, or 9,000 miles
• Certificates are arguably the best deal because they have no blackout dates and are transferable (good for gifts!); still limited to one per itinerary and only used on domestic flights including Puerto Rico & Virgin Islands
  
• Compliments don’t get you anything - only complaints (that’s sad…)

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If you’re not happy with your service, United won’t know unless you let them know.