More Than Points

A fellow flier supplied the following template for making complaints to your airline for non-weather-related inconveniences.

Complaint Template:

Dear <<Airline>>:

I was on Flight <<>> leaving <<>> on <<>> when <<>> difficulties forced us to exit and change planes and delayed our arrival by over <<>> hours. This resulted in me missing several extremely important meetings in <<>>. I am a frequent flyer with <<>> (FF: <<>>) and am extremely upset that the <<>>. I trust you will provide a refund or similar compensation for this incredible inconvenience.

Thanks,
<<>>

Along with the an example of a response from the airline:

Thank you for contacting us.

We apologize for the problems you experienced with the delay of your flight on November 23^rd.  We recognize how important it is to you to get to your destination on time and we never want to disrupt our guests’ travel plans. We are sorry that you experienced a time when we were unable to make our on-time goals. We are unable to refund your ticket as requested. Our contract is to get you to your destination which we have done. As a goodwill gesture, we have enclosed an electronic travel certificate.

We hope you give us the opportunity to regain your confidence and support.  We look forward to serving you.

Sincerely,
<<customer rep>

---

Use it, but don’t abuse it.